Overview:
This role is crucial for maintaining the integrity of our operations, with a focus on system monitoring functions (70%) and incident management (30%). The ideal candidate will be adept at maintaining focus on a variety of ongoing activities, responding to incidents, conducting thorough investigations, communicating effectively, and collaborating with other teams.

Key Responsibilities:

Monitor & respond to:

Facility alerts/Incidents to include:
High humidity, High Temp, Power Failure/Fluctuations (Facility-Wide)
Infrastructure alerts/alarms to include:
Intrusion Detection Systems (IDS) or Access Control Alerts, Server
Performance or System Failure Alerts, and Network Connectivity Failure
Collaborate as a member of a global team, coordinating handoffs of ongoing issues and ensuring that timely effort is made in post-incident workflows.
Serve as the primary point of contact for all site-specific alerts and issues, taking command as needed.
Prepare detailed incident reports, outlining analysis methodologies and results.

Basic Qualifications:

Minimum of 3 years' experience in a command center, service center, or similar 24x7 operations center environment.
Proficient in triaging multiple incidents, with the ability to prioritize based on risk and confidence levels.
High proficiency in IT applications, with fast and accurate keyboard skills (minimum 25wpm).
Basic understanding of technical elements related to security systems, including IP networks, servers, LAN/WAN.
Excellent verbal and written communication skills, with the ability to work independently, meet goals, and maintain attention to detail.
Demonstrated ability to interact effectively at all levels within the organization, including with clients, while being a collaborative team player.
Basic knowledge of data protection policies, such as GDPR, and the importance of securing sensitive information.

Preferred Qualifications:

Ability to work well under pressure, within time and budget constraints, to solve problems and complete security deliverables.
Experience with security systems such as Lenel, Avigilon, SOAR, SAOS, Grafana, and familiarity with Genetec, AMAG, Software House, Hirsch, S2, and other ACS, VMS, IDS, and CCTV systems is highly desirable.
Relevant working knowledge or certifications in the aforementioned systems will be considered a plus.

Salary Range

$72,960.00 - $115,200.00 USD (Salary)

Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law